As the safe is totally airtight Sentry recommend airing. Remember to only rate my answer good, great, or EXCELLENT after we have worked on the issue together to your satisfaction. These safes are perfect for small businesses and offices that need to protect important documents. If you still have an issue please REPLY so can help further and do not rate. Please do NoT rate my assistance negatively with BAD service or POOR service, that will result in a permanent negative towards my overall site support record. Please note: I am not paid a salary, I am spending my personal unpaid time to help you and I am only paid when you give a smiley face / star rating of 3 or higher for my assistance provided. If you cannot open the safe by using your hand, try using a mallet. It may take a few attempts to open because the timing is very particular. Step 4 If the Safe Does Not Open, Repeat. If the 'pin' is down, the sliding bolt will move ad the dial will turn all the way around, opening the safe. Well please give it a try and let me know how it goes with a reply. A split second later, turn the dial the correct way. It is possible there is a document jammed between the door that is keeping outward pressure on the door thus preventing the free movement of the pins to release, so pushing the door inward should relieve this stress and allow the handle to move. Hi have you tried to push in the on the door, then while holding press on the door turn then handle to allow the locks to release. Please bookmark this page, CTRL D please wait.processing
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